Refund & Cancellation Policy
Clear and transparent guidelines governing consultancy fees, cancellations, refunds and client requests relating to advisory and consultancy services.
Refund and Cancellation Policy
Revised: September 2026
P O BOX 45199 RIVERWALK, GABORONE
This policy applies to all clients engaging advisory and consultancy services through Blackline Fiduciary Services (Pty) Ltd, contracted under Vunani Fund Managers.
Important Clarification
Blackline Fiduciary Services acts solely as an independent advisory and consultancy services provider. Blackline does not receive, hold, custody, or intermediate any client investment capital.
Purpose and Scope of Policy
This policy applies to all clients engaging advisory and consultancy services through Blackline Fiduciary Services (Pty) Ltd, contracted under Vunani Fund Managers.
Blackline Fiduciary Services provides independent advisory and consultancy services and does not receive, hold, custody, or intermediate client investment capital.
Payment Structure
For the avoidance of doubt, payments are strictly segregated as follows:
Consultancy and advisory fees are payable directly to Blackline Fiduciary Services (Pty) Ltd for professional advisory services rendered.
Investment capital is payable directly by the client via EFT to Vunani Fund Managers into their designated and verified bank account.
Blackline will provide the official Vunani banking details and investment instruction.
Cancellation and Refunds — Consultancy Fees
If a client provides written cancellation notice before any advisory services have commenced and before the consultancy fee has been earned, a full refund of the consultancy fee will be processed within 7 business days.
Where advisory services have already commenced, been partially or fully rendered, the consultancy fee is deemed earned and is non-refundable.
This includes consultations, financial needs analysis, preparation of advice, or submission of investment applications.
Approved refunds of consultancy fees will be processed within 7–10 business days to the original payment channel or account from which the payment was received.
Any bank charges or transaction fees incurred may be deducted from the refund amount.
Errors or Misdirected Payments
If a consultancy fee is paid in error or overpaid to Blackline Fiduciary Services, the client should notify Blackline immediately.
Verified errors will be prioritised and refunded within 5 business days, less any irrecoverable bank charges.
Non-Refundable Situations
Consultancy fees for services already rendered are non-refundable.
This includes, but is not limited to:
- Consultations
- Financial needs analysis
- Preparation of advice
- Submission of investment applications
- Other advisory or consultancy services already commenced or completed
Client Responsibilities
Clients must provide written notice of any cancellation or refund request relating to consultancy fees via email to:
The request must be accompanied by proof of payment for the consultancy fee and proof of identification.
Dispute Resolution
Any disputes regarding consultancy fee refunds or cancellations will be handled in accordance with applicable Botswana financial regulations.
Clients may escalate unresolved matters to the Non-Bank Financial Institutions Regulatory Authority (NBFIRA).
Disputes relating to investment capital should be raised directly with Vunani Fund Managers in the first instance.
Blackline Fiduciary Services will provide full support to clients where the need arises.
Contact Information
For refund or cancellation queries relating to consultancy fees, please contact Blackline Fiduciary Services (Pty) Ltd using the details below.
Our commitment to transparency
Blackline Fiduciary Services is committed to handling client requests fairly, transparently and professionally. We encourage clients to contact us as soon as possible when they wish to cancel a consultancy service or request a refund.
Investment Capital Is Separate From Consultancy Fees
Blackline Fiduciary Services does not receive, hold, custody, or intermediate client investment capital. Investment capital must be paid directly by the client via EFT into the designated and verified Vunani Fund Managers bank account.
Any matter concerning investment capital should be raised directly with Vunani Fund Managers in the first instance.
Have a question about your consultancy service?
Our team is available to discuss your concerns, consultancy fees, cancellation requests and advisory requirements.
Contact Blackline